Tag Archives: error

Workflow

Catalyst Browse Invalid Licence Issues

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I’m just putting this here in case it is of use to someone stuck with an Invalid Licence message when starting a new installation of Sony’s Catalyst Browse or Prepare software. Typically you get this error if you are migrating the operating system to anew computer via a backup or have uninstalled and then re-installed one of the Catalyst products.

On a Mac

Press and hold Shift + Command (?) while launching the application from the application folder. 

You should then be prompted to log in to your Sony Creative Software account, after which the activation should proceed as normal.

If that does not correct this issue, you may need to remove the licence files from you system.

Locate this folder:

/Users/Shared/

This folder contains files that corresponding to the Catalyst products installed on your system and will have the extension .LICENSE. Delete the .license files and retry the online registration process.

Please note that the .license files are hidden. To make them visible, press Shift + Command (?) + Period (.) 

On a Windows PC.

Press and hold Shift + the Windows key while launching the application.

This should open a window prompting you to log in to your Sony Creative Software account to activate your software as normal.

If that does not correct this issue, you may need to manually remove the licence files from your system.

Locate the following folder:

C:\ProgramData\Sony\

This folder contains files that correspond with the Catalyst products you have installed on your system and they will have the extension .LICENSE. Delete the .license files and retry the online registration process.

The ProgramData folder is a hidden folder. If you can’t see it, you will need to adjust your Folder Options to allow hidden files, folders, and drives to be displayed.

PXW-FX9

Sony FX9 Error Codes.

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Fortunately issues with Sony’s cameras are rare, but should you encounter a serious issue with your FX9 it will more often than not display an error code on the LCD screen. This will typically start with an E12,  E91 or  E95 prefix followed by 3 more numbers or letters.

E12 errors are normally related to the ND filter or the mechanism that moves the ND filter in and out of place (there is a screw accessible from the underside of the camera body that can be used in an emergency to wind the ND filter – DO NOT USE THIS – except in a get me out of jail at all costs situation).

E91 errors are generally related to the cameras main DPR394 board and in particular the main video and audio Input/output  and coded chip. Or communications between the main board and other sub units within the camera.

E95 errors are generally related to the cameras CPU/DSP and PCIe bus (again on the main DPR394 board).

Sometimes a non Sony lens or Lens adapter can cause the camera to throw up an error code, so one thing to try if you see an error code is to remove the lens or lens adapter to see if the error goes away. 3rd party batteries can also sometimes lead to an error code. 

Unfortunately other than lens/lens adapter or battery issues an error code will typically mean the camera needs ro be looked at by Sony or an authorised service center, but there are a few error codes that you might be able to deal with yourself:

E91:1D0 : This error is a communication error between the main board and the GPS unit in the cameras handle. Check that the handle is correctly attached and not lose. If you remove the handle you will get this error unless you turn off the GPS in the menu.

E91:360, E91:367, E91:36C are caused by faults in the XDCA-FX9, so if you have an XDCA-FX9 on the camera, removing the XDCA will normally clear these error – but your XDCA will need to be repaired.