PMW-F5 and PMW-F55 Version 8 Firmware Now Available.

advertise-here-275 PMW-F5 and PMW-F55 Version 8 Firmware Now Available.

Last week Sony released firmware version 8 for the PMW-F5 and F55 cameras. The main purpose of this update is to add support for the new AXS-R7 raw recorder as well as a number of bug fixes.  A further addition is the inclusion of the XAVC Class 480 codec, a higher quality version of XAVC-I for more demanding applications.

An important bug fix is the ability to use the latest versions of XQD-G and M series cards.

HOWEVER IT IS VITALLY IMPORTANT THAT YOU DO NOT ATTEMPT TO INSTALL THIS FIRMWARE IF YOUR CAMERA’S SERIAL NUMBER IS IN THE FOLLOWING RANGE:

 

Model Serial Number
PMW-F55 100001 – 100723

500001 – 500036

PMW-F5 100001 – 100781

500001 – 500020

Attempting to install version 8 on cameras in the above serial number ranges may lead to the camera becoming completely unusable unless a very expensive circuit board is replaced.

If your camera’s serial number is in the ranges indicated you should contact a local service center to arrange to have the firmware installed for you (my understanding is this is a one-time requirement, you will be able to do future updates yourself).

FOR EUROPE CUSTOMERS WITH CAMERAS IN ABOVE SERIAL NUMBER RANGE:

Please supply the following information to the following email address PrimeSupport@eu.sony.com and Sony will advise next steps.

First name

Last name

Email address

Company name if applicable

Business Phone

Country*

Which product do you own?      

Serial Number (6 digit number)

Which firmware version is currently installed?

And confirm if the CBK-55PD option installed?*

United States service centers:

Eastern Service Facility

Teaneck
Sony Service Center
Sony Electronics Inc.
123 W. Tryon Avenue
Teaneck, New Jersey 07666
Voice: 201-833-5300
FAX: 201-833-5312
E-mail: TeaneckService@am.sony.com

Western Service Facility

Los Angeles
Sony Service Center
Sony Electronics Inc.
2706 Media Center Drive; Suite 130
Los Angeles, California 90065
Voice: 323-352-5000
FAX: 323-352-5039
E-mail: LAService@am.sony.com

For those located in Canada please contact

Sony of Canada (Customer Service Solutions Group)

Service Operations
211 Placer Court
Toronto, Ontario , M2H 3H9

Sony Montreal Service Center

Sony du Canada Ltée
2886 Boulevard Daniel?Johnson
Laval, QC H7P 5Z7

Fusion Cine

1469 Venables Street
Vancouver, BC V5L 2G1
Professional Technical Support (Vancouver)

In other countries please contact your Sony dealer who should be able to assist.

If, and only if your camera does not fall in the range above then you can perform the update in the usual manner by placing the firmware on an SD card.

DO NOT download and install version 8 firmware if your serial number falls within serial number range detailed above

F55 download here:

https://www.servicesplus.sel.sony.com/sony-software-model-PMWF55.aspx

F5 download here:

https://www.servicesplus.sel.sony.com/sony-software-model-PMWF5.aspx

This firmware can be updated from V7.02, V7.01, V6.02, V6.01 and V6.00. When you want to update F55 and F5 from V5.11 and earlier, you must update to V6.00 first. Please also ensure that your AXS-R5 firmware (if you have one) is also up to date.

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5 thoughts on “PMW-F5 and PMW-F55 Version 8 Firmware Now Available.”

  1. Hi Alister,

    Have you idea of the correspondance of gamma curve from fs5 and a7sii.

    just try to put the two camera in same cine 4 curve and color mode itu709 and with same lenses i have different color. maybe gamma are not the same ?

    Have some people try to match the two camera and have some advice ?

    Thanks

  2. Hi my name is abby and i have sony cine alta f55 camera with raw recoder i was doing firmware update and mistakenly update the worng firmware 8.0 that was not listed into my canera serial now im stuck in boot its hanged and nothing is working

    1. I’m afraid that if you have tried to install the incorrect firmware then you will have no choice other than to get the camera to Sony for a replacement board. There is no way to fix this yourself and it will be expensive.

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