Sony PMW-F5 and PMW-F55 Version 8 Firmware no longer on the web.

advertise-here-275 Sony PMW-F5 and PMW-F55 Version 8 Firmware no longer on the web.

The version 8 firmware update for the PMW-F5 and PMW-F55 cameras is not available on the internet in Europe. In order to get a copy you have to contact prime support or your local service center providing the serial number of your camera, current firmware level and any options installed. Then, if your camera is safe for an end user upgrade they will issue you with a copy of the firmware and the update instructions appropriate for your serial number. If not they will advise you as to where you need to send it or take it for the update.

My understanding is that despite all the warnings there have been a lot of people that have tried to install the firmware on cameras where the install procedure is different. The end result being a camera that will no longer work and the need to replace one of the logic boards which is very expensive. To prevent this they are requiring the serial number before releasing the firmware to you.

I also recommend that if you do have a copy of the version 8 update that you do NOT share it. Please allow Sony to ensure that only owners of those cameras that can be upgraded by the end user get the firmware. This isn’t Sony trying to get more money from you, this is Sony trying to ensure that you don’t end up with an extremely expensive repair bill.

In Europe you should email Prime Support: PrimeSupport@eu.sony.com They will normally get back to you very quickly.

The Firmware is available online from the US site. BUT YOU MUST ENSURE YOUR CAMERA CAN BE USER UPGRADED. DO NOT ATTEMPT IF YOU ARE AT ALL UNSURE.

In the USA I would suggest contacting:

United States service centers:

Eastern Service Facility
Teaneck
Sony Service Center
Sony Electronics Inc.
123 W. Tryon Avenue
Teaneck, New Jersey 07666
Voice: 201-833-5300
FAX: 201-833-5312
E-mail: TeaneckService@am.sony.com

Western Service Facility
Los Angeles
Sony Service Center
Sony Electronics Inc.
2706 Media Center Drive; Suite 130
Los Angeles, California 90065
Voice: 323-352-5000
FAX: 323-352-5039
E-mail: LAService@am.sony.com

In Canada:

Sony of Canada (Customer Service Solutions Group)
Service Operations
211 Placer Court
Toronto, Ontario , M2H 3H9

Sony Montreal Service Center
Sony du Canada Ltée
2886 Boulevard Daniel?Johnson
Laval, QC H7P 5Z7

Fusion Cine
1469 Venables Street
Vancouver, BC V5L 2G1
Professional Technical Support (Vancouver)

Please have the following details ready:

First name
Last name
Email address
Company name if applicable
Business Phone
Country*
Which product do you own?
Serial Number (6 digit number)
Which firmware version is currently installed?
And confirm if the CBK-55PD option installed?*

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One thought on “Sony PMW-F5 and PMW-F55 Version 8 Firmware no longer on the web.”

  1. I hi im abby from pakistan need you to please help me. i mistakenly upgrade new finware 8.0 my serial was not in the list and camera was taken long time I decided to step off. now I get on the screen of the camera body of the message.
    version upgrade
    Elapsed Time 00:00:00
    executing …. 0%
    and will not let me enter the menu, nothing happens.

    i need help and here in pakistan no service center can i do this at home ?

    thank you very much.

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